Jitesh Gandhi is a seasoned customer success professional with over 20 years of experience spanning customer success, account management, business/technology consulting, user adoption, and change management. Currently, he serves as a Customer Success Director at Microsoft, where he collaborates with strategic enterprise customers in the financial services and telecommunications sectors to help them achieve their goals and ensure satisfaction with Microsoft's Contact Center AI solutions. Previously, Jitesh has held Customer Success roles at Pivotal Software (VMware) and Dynamic Yield (Mastercard). Prior to that, he was in consulting roles at Deloitte, Infosys and SEI.