Name: Justin Hester | Customer Success Summit | Boston
Start: 2026-10-27T04:00:00.000Z
End: 2026-10-28T04:00:00.000Z
Location: The Westin Seaport

Speakers Agenda Why attend Partners Venue

Locations ▼

Text here

Speakers Agenda Why attend Partners Venue

Locations ▼

Get invited

Request to partner

Call to action

Your text goes here. Insert your content, thoughts, or information in this space.

Button

Back to speakers

Justin

Hester

Vice President of Customer Value, Insights, & Industries

Cognite

Justin Hester (they/them) is an experienced customer success and sales executive and industrial industry expert. As the VP of Customer Value at Cognite, they prioritize customer value realization, guiding customers’ senior executives in corporate strategy and digital transformations to drive impact to their balance sheets. Justin is passionate about workplace inclusivity and fostering environments where everyone can be their authentic self and feels they can take risks.

Button

28 October 2026 12:00 - 12:45

Roundtable discussions: AI in customer success

In these interactive roundtable discussions, you'll explore practical AI applications that Customer Success leaders are implementing today to drive measurable outcomes. Each table will focus on a specific use case, with facilitators demonstrating workflows in real time, adapting examples to attendee challenges, and encouraging peer-to-peer discussion around implementation, adoption, and impact. Topics include: - AI-Powered Customer Health Scoring - Automating Customer Communications at Scale - Predicting Renewal and Expansion Opportunities - Turning Customer Conversations into Actionable Insights