The future of CS belongs to those who can prove and scale value realization. This fireside chat brings together Justin Hester, Vice President of Customer Value, Insights, & Industries at Cognite, and Chrissie Cronin, Director of Strategic Customer Success at Vanta, to discuss a cross-functional approach to value that places Customer Success at the heart of the process. Justin and Chrissie will delve into the best methodologies and processes for integrating value realization throughout the entire customer journey. They'll explore how to make this approach scalable, teaching you how to listen for value in every interaction and translate that qualitative feedback into tangible financial P&L impact. The discussion will also tackle the most difficult conversations: how to address situations when your software hasn't fully lived up to its promise. And equip you with the skills to turn these challenges into opportunities for growth and trust.