The traditional CS model of people-powered playbooks and digital programs has started to crumble. In a world where software is commoditized and every customer counts, we need a new way to scale. Enter AI agents: purpose-built to handle critical CS tasks like surfacing risk, launching proactive outreach, and managing renewals—so your team can focus on strategy and relationships. Join Gainsight to learn: - How CS workflows—from onboarding to renewal—will evolve in an agent-powered future - Where CSMs will spend their time when agents take on the admin load - How to prepare your team today for the blended future of human, digital, and agent-led success You’ll leave with a clear vision of how to scale your impact, cover more of your book, and focus your team on what really moves the needle: building relationships and delivering outcomes.