When support teams grow fast, new agents often face a steep learning curve. AI can help flatten it. From real-time coaching to knowledge surfacing, AI is becoming a critical ally in onboarding and upskilling agents—so they can deliver confident, high-quality support from day one. This session explores how AI tools are transforming the agent experience, helping teams scale sustainably without sacrificing quality or empathy. We’ll cover: • AI as a training partner – How generative AI and real-time copilots reduce ramp time and support better decision-making for new agents. • Accelerating onboarding – Practical strategies to use AI in simulations, shadowing, and guided workflows that build skills faster. • Maintaining quality at scale – Ways AI can reinforce best practices, improve consistency, and flag coaching moments in the flow of work. • Balancing automation with growth – How to integrate AI thoughtfully without replacing the mentorship and human support agents need. Join this session to learn how leading teams are turning AI into a force multiplier for training and enablement—so every new hire is ready to support with confidence.