Name: Marissa Henderson | Customer Success Summit | Boston
Start: 2026-10-27T04:00:00.000Z
End: 2026-10-28T04:00:00.000Z
Location: The Westin Seaport

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Marissa

Henderson

Director, Strategic Customer Success

Okta

Marissa Henderson is Director of Strategic Customer Success at Okta, where she leads high-performing customer success teams focused on driving adoption, retention, and long-term customer value for strategic enterprise customers. With nearly a decade at Okta, she has played a pivotal role in scaling the company's Customer Success organization, expanding its presence across Latin America, and developing global playbooks that drive growth and consistency. Passionate about building customer-centric teams and fostering cross-functional collaboration, Marissa brings deep expertise in customer journey strategy, executive stakeholder engagement, and organizational scale. She is dedicated to helping organizations transform Customer Success into a strategic driver of business outcomes.

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27 October 2026 10:15 - 11:00

Panel | Building CS teams that scale: Talent strategies for the next era

As Customer Success evolves, so does the definition of the ideal CS team. Today's leaders must balance growth, efficiency, customer outcomes, and emerging technologies while building organizations equipped for long-term success. In this panel discussion, Customer Success leaders will share how they're rethinking hiring, team design, and workforce development to meet changing business demands. From recruiting experienced CSMs and talent from adjacent disciplines to evaluating consultants, contractors, and AI-enabled onboarding strategies, panelists will discuss how they're building resilient teams prepared for the future. Join this candid conversation to explore the talent strategies, organizational models, and leadership decisions shaping the next generation of Customer Success organizations.