Rolling out AI chatbots isn’t just a tech decision—it’s a people and data decision. As organizations shift from human-first to AI-first support models, getting your teams and data ready is critical to avoid customer churn and drive real adoption. In this session, we’ll explore how to lay the groundwork for a successful chatbot rollout that enhances—not replaces—human interactions. We’ll cover: • Team enablement strategies – How to prepare your support org for AI-augmented workflows, from frontline training to cross-functional alignment. • Customer transition planning – Best practices for introducing chatbot-first interactions without disrupting the experience customers expect. • Data readiness – What clean, structured, and well-mapped data looks like—and why it makes or breaks AI performance. • Driving adoption – Tactics to build trust with both agents and customers as AI becomes a core part of the support journey. You’ll walk away with a pragmatic playbook for turning chatbot potential into customer impact—without losing the human touch.