Name: Nadav Kemper | Customer Success Summit | Boston
Start: 2025-10-29T04:00:00.000Z
End: 2025-10-30T04:00:00.000Z
Location: The Westin Copley Place

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Nadav

Kemper

Co-founder & CEO

Quack AI

Nadav Kemper is the Co-Founder & CEO of Quack AI, which delivers scalable, AI-driven support solutions that free teams from the cycle of endlessly hiring agents, enabling faster resolutions and a customer experience that grows with the business. Nadav combines product vision with a deep understanding of customer operations to reimagine how organizations scale support. In addition to leading Quack AI, he co-hosts The Future of CX podcast, where support and customer experience leaders share insights on what’s next for the industry. With a passion for innovation and an eye on emerging technology, Nadav is shaping the next generation of tools and strategies that empower teams and transform customer relationships.

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29 October 2025 14:15 - 15:15

Breakout Workshop - Road to CX 2028: Shaping the Future of Customer Experience

In this interactive workshop, we’ll look beyond today’s challenges to envision what customer experience could and should look like in 2028. Together, we’ll explore key trends, map out future scenarios, and engage in a collaborative exercise designed to spark new ideas. Instead of a product demo, the focus will be on vision, strategy, and the paths organizations can take to reach the next era of CX.