Nataly Waters is an experienced professional with 10+ years in Customer Success who is deeply committed to creating exceptional customer experiences, scaling the CS team and overcoming complex challenges by innovating and launching new automation and transformation initiatives. Currently serving as the Director of Customer Success, Americas at Creatio which is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Nataly leads by example, driving her team towards excellence in customer satisfaction, passion and operational efficiency.