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Nick
Maugeri
Sr Director, Customer Success
Elise AI
Nick Maugeri is the Senior Director of Customer Success at EliseAI, a Series D unicorn revolutionizing housing and healthcare operations through powerful automation and conversational AI. With a track record of building and scaling high-performing, revenue-oriented post-sale teams, Nick excels at transforming complexity into clarity. His leadership focuses on driving results, deepening customer engagement, and delivering measurable value at every stage of the customer journey.
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30 October 2025 13:45 - 14:30
Panel discussion - AI in 2025: What’s real, what’s hype, and what’s next for CS
From copilots to agentic workflows, AI is reshaping the Customer Success landscape—but not always in the ways people expect. This session takes a grounded, forward-looking look at how CS teams are actually using AI today, what’s proving valuable, and where the limitations still lie. We’ll explore the current use cases making the biggest impact—from intelligent automation to customer insights and internal tooling—while also surfacing which tools teams have moved away from and why. The conversation will include what a modern CS team looks like when AI is a true partner—not just a plug-in. Attendees will leave with a clearer understanding of what’s working now, where to place bets next, and how to build a Customer Success org that’s both human-first and AI-enabled.