Petra Wise is Director of Customer Operations and Support at CarGurus, where she leads the AI transformation of customer support. With 15+ years scaling global support organizations across high-growth technology companies and public marketplaces, she specializes in evaluating and deploying AI-powered customer experiences, driving operational efficiency through automation, and delivering multimillion-dollar cost savings. She's also a champion of AI literacy and adoption, helping teams build the skills to work alongside AI. Petra pairs operational rigor with practical, measurable AI adoption, and a people-first approach to change.