Rachel has over 10 years experience across Customer Success, Account Management, and leadership roles for Pre-Seed to Pre-IPO startups (B2B/B2C SaaS) with 30 to 800+ employees and up to $350M+ in annual revenue. Some career highlights include: - Managing CSM teams of up to eight direct reports supporting global accounts totaling $120M+ in ARR - Scaling the CS function from one to five employees for a $4MM+ Series B FinTech SaaS - Being hired as the first CS leader for a Series A startup that grew 300% in ARR in one year - Building CS functions from the ground up at multiple companies, including: hiring, onboarding, training, continuous enablement, implementing CSM tools, and codifying CS strategy company-wide