In this session multiple unique discussions are happening concurrently, find the table discussing your biggest pain point or opportunity and join the conversation. Every table will be hosted by an industry expert so come prepared to discuss, learn, network, and share. Discussions will include: - Navigating the relationship between CS and Sales - AI implementation & adoption: battling FOMO and setting realistic expectations - From product usage to proven business value: how CSMs move beyond adoption metrics to quantify customer impact - Developing soft-skills: Staying prepared for situations where AI can't help

The transition from Sales to Customer Success is one of the most critical moments in the customer journey and one of the most common sources of friction. In this fireside chat, leaders from Sales and Customer Success will discuss how their organizations are working together to create seamless customer transitions, establish shared accountability, and align around long-term customer outcomes. From expectation setting and implementation readiness to success planning and stakeholder engagement, speakers will share practical lessons learned from strengthening the partnership between both teams. Attendees will gain actionable ideas for improving collaboration, reducing customer frustration, and setting the foundation for successful, long-term relationships from day one.