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Rachel
Switchenko
VP, Customer Service & Underwriting
Plymouth Rock Assurance
Rachel Switchenko (switch-en-co) is the VP of Service & Underwriting at Plymouth Rock Home Assurance. Rachel has spent her career in insurance, starting in audit before tackling roles in strategy, analytics and operations. She is passionate about creating environments for her teams to thrive in, while simultaneously delivering a customer centric yet efficient organization.
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29 October 2025 14:30 - 15:15
Panel discussion - Mirror machine: What the process of training AI reveals about your organization
AI doesn’t just automate—it exposes. Teaching it to perform like your best team member often uncovers fuzzy processes, inconsistent policies, or tribal knowledge that lives in Slack. This panel explores what companies learned about themselves in the process of training AI. Hear from leaders who’ve used AI rollouts as a forcing function for clarity, consistency, and better enablement—for both machines and humans.