Our esteemed chairperson will kick off the event with opening remarks. The agenda includes a brief overview of the day's proceedings, followed by a fun icebreaker session to help us learn about your objectives, difficulties, and reasons for attending today.

We begin with an introduction to day two of Customer Success Summit Boston.

After nearly two full days of insights, strategies, and success stories, what challenges are still keeping you up at night? In this interactive networking session, chairperson Rob Zambito will guide attendees in surfacing their most pressing Customer Success pain points, from churn and renewals to adoption, alignment, and everything in between. Together, we will vote on the top challenges, then break into focused roundtables to unpack real-world experiences, share lessons learned, and crowdsource practical solutions from peers who’ve been there. Come ready to connect, contribute, and leave with fresh perspectives you can bring straight back to your team.

That's a wrap for day 1!

And that's a wrap! Our chair will give the closing remarks and that marks the end of the final day of the summit.

The long-standing divide between Customer Success and Support is disappearing fast. As AI transforms both reactive and proactive work, companies are rethinking how they organize around the customer. This panel brings together leaders from both sides to explore how automation, predictive insights, and new engagement models are converging into one unified customer function. Join us for a forward-looking discussion on what this means for team structures, skills, and customer experience. Leave prepared for a new era of the unified customer journey.