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Rob
Zambito
Customer Success Leader
Rob Zambito is a customer success leader and consultant with 10+ years startup experience and a track record in entrepreneurship and SaaS. His primary skill is in management of fast-growing companies, particularly those between seed and Series C stages. He specializes in renewals, upsell, cross-sell, account management, onboarding, support, customer advocacy, business operations, and business intelligence. His main professional interests include consumer psychology and behavioral economics, as he has a degree in these studies from University of Pennsylvania.
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27 October 2026 09:00 - 09:15
Chairperson opening remarks
Our esteemed chairperson will kick off the event with opening remarks. The agenda includes a brief overview of the day's proceedings, followed by a fun icebreaker session to help us learn about your objectives, difficulties, and reasons for attending today.
28 October 2026 09:00 - 09:15
Chairperson opening remarks
We begin with an introduction to day two of Customer Success Summit Boston.
27 October 2026 17:00 - 17:05
Chairperson closing remarks
That's a wrap for day 1!
28 October 2026 14:45 - 15:15
Chairperson closing remarks
As the event comes to a close, join us for an interactive reflection on the key themes, ideas, and strategies shared over the past two days. Together, we'll revisit the most impactful learnings, discuss what will shape the future of Customer Success, and identify the actions that matter most moving forward. You'll leave with a clear set of priorities, practical next steps, and an actionable plan to help translate conference insights into meaningful outcomes for your team and organization.