Sam brings over a decade of hands-on experience building and scaling Customer Success teams; two of which were AI/ML startups before making a strategic career move to Slack. There, he has advanced to Director of Customer Success and co-owns the Slack Customer Advisory Board (CAB) program, demonstrating exceptional leadership in one of tech's most competitive environments. What sets Sam apart is his proven track record of transforming customer success strategies while navigating the fast-paced demands of high-growth companies. His progression through industry leading organizations like American Express, LinkedIn, and Slack showcases his consistent ability to forge meaningful customer relationships and drive measurable outcomes. Sam's career trajectory illustrates the power of combining deep customer empathy with strategic vision, qualities that have enabled him to excel and inspire successful teams at scale.