Experienced Customer Success leader passionate about building and growing success teams focused on customer outcomes. My superpower is aligning teams around a customer centric philosophy while improving customer experience and company KPIs. Sheryl recently joined Vizit as Chief Customer Officer and prior to that served as SVP Customer Success at Alyce (acquired 2024). Sheryl was a founding member of the Gain Grow Retain customer community while working as a Principal Consultant at Customer Imperative, a CS Consulting Firm. She has served as VP/SVP Customer Success transforming the post sales customer journey with a focus on improving SaaS KPIs for companies ranging from $6MM ARR to $100MM ARR in a variety of industries, including: MarTech, RevTech, FinTech, Cyber Security, Ecommerce & Conversational AI.