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Stephanie
Tropea
Director, Enterprise Customer Success, East & Canada
Box
Stephanie Tropea is Director of Enterprise Customer Success for East & Canada at Box, where she leads teams focused on helping enterprise organizations maximize value, drive adoption, and achieve long-term business outcomes. With more than 15 years of experience spanning customer success, client services, and customer relationship management, Stephanie has built and scaled high-performing customer-facing teams across the SaaS industry. She is passionate about creating customer-centric strategies that strengthen retention, accelerate growth, and foster lasting partnerships. As a seasoned CS leader, Stephanie brings deep expertise in enterprise customer engagement, team development, and operational excellence.
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27 October 2026 11:45 - 12:30
Panel | Building CS teams that scale: Talent strategies for the next era
As Customer Success evolves, so does the definition of the ideal CS team. Today's leaders must balance growth, efficiency, customer outcomes, and emerging technologies while building organizations equipped for long-term success. In this panel discussion, Customer Success leaders will share how they're rethinking hiring, team design, and workforce development to meet changing business demands. From recruiting experienced CSMs and talent from adjacent disciplines to evaluating consultants, contractors, and AI-enabled onboarding strategies, panelists will discuss how they're building resilient teams prepared for the future. Join this candid conversation to explore the talent strategies, organizational models, and leadership decisions shaping the next generation of Customer Success organizations.