Steve is a Customer Success executive with 30 years of experience leading teams, building customer-focused strategies, and helping organizations strengthen relationships that drive retention and growth. He leads with openness, collaboration, and trust while delivering measurable business impact. Beyond his leadership roles, Steve is committed to helping others grow. He has taught as an Adjunct Professor, guided professionals through career transitions, and shared insights as a TEDx speaker on personal productivity. He also explores his passion for creating sensory-based experiences through his lifestyle blog, Rooted & Refined Living. Outside of work, Steve enjoys traveling, cooking, and hiking with his wife, Mary Beth, and their three children, Matthew, Michael, and Emma.