As Customer Success evolves, so does the definition of the ideal CS team. Today's leaders must balance growth, efficiency, customer outcomes, and emerging technologies while building organizations equipped for long-term success. In this panel discussion, Customer Success leaders will share how they're rethinking hiring, team design, and workforce development to meet changing business demands. From recruiting experienced CSMs and talent from adjacent disciplines to evaluating consultants, contractors, and AI-enabled onboarding strategies, panelists will discuss how they're building resilient teams prepared for the future. Join this candid conversation to explore the talent strategies, organizational models, and leadership decisions shaping the next generation of Customer Success organizations.