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Ava
O'Neill
Founding Product Manager
Pylon
Ava is a product leader with deep experience building AI, video, and security products from concept to scale. She is currently a Founding Product Manager at Pylon, where she helps shape the companyā€™s product strategy and customer experience. Previously, Ava held product leadership roles at Spot AI, serving as Director of Product and Product Team Lead, driving innovation across video intelligence and remote security solutions. Before Spot AI, she spent more than four years at Samsara, advancing from Customer Support Engineer to Product Manager II and leading initiatives across safety, hardware, video delivery, and AI-powered detection systems. Ava brings a unique blend of technical expertise, operational rigor, and customer-centric product development to high-growth technology companies.
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17 November 2026 11:15 - 11:45
Enough talk about AI. Hereā€™s how post-sales teams are actually using it to win
Post-sales teams are being asked to do more with less. More accounts, tighter margins, and tools that still require too much manual work to be useful. This session is a live look at how the best teams are putting AI to work across the full customer lifecycle, from onboarding to renewal. What youā€™ll learn: - Why most post-sales tools werenā€™t built for how modern CS and support teams actually operate - How to unify customer signals across email, calls, CRM, Slack, and product usage so nothing falls through - How AI-enabled teams catch churn risk earlier, close the loop faster, and run renewals with more confidence - What a practical path to an AI-powered post-sales motion looks like, starting on day one