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Event starts in:
120

days :

22

: hours :

58

minutes

23

until doors open to insights

November 17, 2026
Embassy Suites Chicago Downtown Magnificent Mile
511 North Columbus Drive
Chicago

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the agenda

The full 2026 agenda will be announced shortly.

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What's on
November 17
November 17
November 17
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
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09:15
Main stage
Using NRR to drive smarter growth
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09:45
Main stage
Don't neglect the long tail: Building loyalty beyond your highest-value accounts
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10:00
Main stage
Panel | Seeing the whole customer: AI strategies for smarter engagement
Kerry Good, Former VP, Customer Success Americas, Planview
Alice Locatelli, Chief Experience Officer, Society of Actuaries
Elizabeth Blass, Chief Customer Officer, Karbon
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11:00
Exhibition & networking
Coffee break
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11:30
Main stage
Panel | Making the role your own: Building teams, setting boundaries, driving outcomes
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12:15
Main stage
Enough talk about AI. Here’s how post-sales teams are actually using it to win
Marty Kausas, Co-Founder & CEO, Pylon
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12:45
Exhibition & networking
Lunch
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13:45
Main stage
Panel | Customer-centric, business-aligned: The CCO's guide to cross-functional leadership
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14:30
Main stage
Interactive session: Renewals, expansions, and accountability at different stages of company maturity
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Beyond the logo: How brand unity creates lasting customer loyalty
Sarah Sharon, Senior Vice President, Global Instructor (Customer) Experience, Les Mills International
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16:15
Main stage
From feedback to forecast: Turning Voice of the Customer into a revenue engine
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16:45
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
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to the summit

We’re bringing together leading CCOs and those shaping the future of customer-centric strategy for a day of unrivaled networking, learning, and discussion so you can:

- Navigate resource constraints to generate measurable growth under pressure.

- Strengthen strategic alignment between the entire post-sales function to accelerate revenue and expansion.

- Establish best practices for AI supported by measurable revenue impact.

Chicago
November 17, 2026

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