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Event starts in:
39

days :

22

: hours :

36

minutes

48

until doors to insights open

November 17, 2026
Embassy Suites Chicago Downtown Magnificent Mile
511 North Columbus Drive
Chicago

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the agenda

The full 2026 agenda will be announced shortly.

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What's on
November 17
November 17
November 17
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer, Kristi Faltorusso
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09:15
Main stage
Building an AI-powered go-to-market operating system
Matt Ryan, Vice President of Global Solutions & Customer Success, G2
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09:45
Main stage
The New Rules of CS: Rebuilding for Revenue and Outcomes
Brent Krempges, Chief Customer Officer, Gainsight
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10:15
Main stage
Interactive session: Renewals, expansions, and accountability at different stages of company maturity
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10:45
Exhibition & networking
Coffee break
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11:15
Main stage
Enough talk about AI. Here’s how post-sales teams are actually using it to win
Ava O'Neill, Founding Product Manager, Pylon
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11:45
Main stage
Panel | Built to lead: Structuring the CCO function and driving cross-functional impact
Jennifer Buckley, Chief Experience Officer, Aurora University
Avi Talwar, VP, Customer Success & Sales, Kore.ai
Mary Poppen, Chief Customer Officer, Perceptyx
Brett Bange, Vice President of Global Customer Experience, Quandri
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12:45
Exhibition & networking
Lunch
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13:30
Main stage
Peer to peer: The CCO exchange
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14:15
Main stage
Panel | Seeing the whole customer: AI strategies for smarter engagement
Kerry Good, Former VP, Customer Success Americas, Planview
Alice Locatelli, Chief Experience Officer, Society of Actuaries
Elizabeth Blass, Chief Customer Officer, Karbon
Joe Weber, SVP, Customer Success & Tech Support, Axonius
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15:00
Exhibition & networking
Coffee break
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15:45
Main stage
Beyond the logo: How brand unity creates lasting customer loyalty
Sarah Sharon, Senior Vice President, Global Instructor (Customer) Experience, Les Mills International
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16:00
Main stage
Don't neglect the long tail: Building loyalty beyond your highest-value accounts
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16:30
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer, Kristi Faltorusso
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to the summit

Reshape your role as a leader at the executive table. We’re bringing together the leading CCOs and VPs who have already lead the charge and will share how to:

- Navigate resource constraints to generate measurable growth under pressure.

- Strengthen strategic alignment between the entire post-sales function to accelerate revenue and expansion.

- Establish best practices for AI supported by measurable revenue impact.

Chicago
November 17, 2026

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