Avi is Vice President of Customer Success & Sales at Kore.ai, a Gartner Magic Quadrant Leader in agentic AI, where he leads Global CS Operations across 200 enterprise accounts and seven regions and run LATAM as General Manager with full P&L. His data-driven approach cut projected churn by two-thirds, restored gross revenue retention to 97%, and grew LATAM 5.6x, including the largest deal in the region in company history. Avi also built the expansion motion that became Kore.ai's company playbook, including 16x growth with a Fortune 100 electronics manufacturer. Before moving into AI, Avi led industrial engineering across 41 DHL Express facilities and was chosen by Mercedes-Benz as one of nine people, out of more than 12,000 applicants worldwide, for its INSPIRE leadership program.