17 November 2026 13:45 - 14:30
Panel | Customer-centric, business-aligned: The CCO's guide to cross-functional leadership
Customer outcomes don't belong to one team, they're shaped by every function across the business. In this panel, Chief Customer Officers share how they're breaking down silos, aligning teams around shared goals, and building stronger partnerships with Sales, Product, Marketing, and Finance. Discover how customer leaders can influence beyond their own function to create a more connected organization that drives both customer value and business growth.
Key takeaways:
- How to build alignment across departments through shared goals and customer-centric metrics.
- Strategies for strengthening partnerships with key business functions to drive better outcomes.
- Ways to influence executive decision-making without direct ownership.
- Practical lessons for embedding customer-centricity into company-wide strategy and operations.