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Brett
Bange
Vice President of Global Customer Success
Fullstory
Brett Bange is the Vice President of Global Customer Success at Fullstory, where he leads the organization’s efforts to ensure customers realize maximum value from their investment. He brings extensive experience in customer value, services, and success leadership, most recently serving as Senior Director of Value Engineering at Celonis, where he earned recognition as FY24 Manager of the Year. Brett has also led large-scale services and customer success organizations across North America, driving impactful outcomes through strategic advisory, implementation, and value realization. Known for building high-performing teams, he consistently aligns customer engagement strategies with measurable business impact. Brett is passionate about helping customers achieve long-term success while fostering growth and innovation within his teams.
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17 November 2026 13:45 - 14:30
Panel | Customer-centric, business-aligned: The CCO's guide to cross-functional leadership
Customer outcomes don't belong to one team, they're shaped by every function across the business. In this panel, Chief Customer Officers share how they're breaking down silos, aligning teams around shared goals, and building stronger partnerships with Sales, Product, Marketing, and Finance. Discover how customer leaders can influence beyond their own function to create a more connected organization that drives both customer value and business growth. Key takeaways: - How to build alignment across departments through shared goals and customer-centric metrics. - Strategies for strengthening partnerships with key business functions to drive better outcomes. - Ways to influence executive decision-making without direct ownership. - Practical lessons for embedding customer-centricity into company-wide strategy and operations.