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Joe
Weber
SVP, Customer Success & Tech Support
Axonius
Joe Weber is the senior vice president of customer success and technical support at Axonius. In this role, Joe leads the global strategy for ensuring customers achieve maximum value and operational excellence. At Axonius, Joe leverages his diverse expertise to bridge the gap between complex technical challenges and actionable success, ensuring partners and customers navigate the modern attack surface with confidence. With more than 20 years of experience in the cybersecurity industry, Joe’s career is rooted in his service with the United States Air Force, which is a foundation that instilled a mission-first approach to digital defense and leadership. Joe is a specialist in building and scaling high-performance teams across customer success, professional services, and sales to drive measurable business outcomes. His unique perspective is shaped by a 360-degree view of the industry. This is represented by his time as a practitioner within the U.S. Department of Defense, GTM leader at World Wide Technology, and leader at hyper-growth software firms including HashiCorp and Wiz.
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17 November 2026 10:00 - 10:45
Panel | Seeing the whole customer: AI strategies for smarter engagement
As AI transforms Customer Success, leaders have an opportunity to rethink how they allocate resources, engage customers, and deliver value at scale. Join this panel of Customer Success executives to explore how AI is helping organizations create a complete view of the customer and make smarter decisions about where human engagement drives the greatest impact. From identifying strategic accounts that require high-touch support to delivering personalized, automated experiences for long-tail customers, panelists will share the approaches, tools, and use cases shaping modern coverage models. Learn how leading teams are balancing AI and human expertise to increase efficiency, improve customer outcomes, and scale Customer Success without sacrificing the customer experience.