Mark Presto is a seasoned Customer Success leader with a track record of driving retention, growth, and customer value at high-growth SaaS companies. He currently serves as Head of Customer Success at Workstream, where he oversees Enterprise, Mid-Market, and Scaled teams supporting some of the world’s largest quick-service restaurant brands. Previously, he led global Customer Success and Renewals at HeyGen and held multiple leadership roles at Dropbox, where he successfully scaled success functions across multi-product offerings. With deep expertise in building customer-first organizations, Mark specializes in helping businesses unlock long-term success through strong partnerships and operational excellence. He is based in San Francisco and is passionate about developing teams that thrive on collaboration, impact, and growth.