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Matt
Ryan
Vice President of Global Solutions & Customer Success
G2
Matt Ryan is the Vice President of Global Solutions & Customer Success at G2, where he leads a worldwide, cross-functional team delivering a unified customer experience across SMB to Enterprise segments. He is responsible for building G2’s Professional Services function from the ground up, including global delivery models, pricing strategies, and outcome-driven offerings. Under his leadership, teams spanning Solution Consulting, Implementation, Customer Success, Support, and Strategic Outreach drive measurable value for customers across AMER, EMEA, and APAC. Matt has a proven track record of scaling high-performing global organizations by aligning customer engagement with product complexity and revenue potential. He is passionate about empowering teams and customers to achieve impactful business outcomes.
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17 November 2026 09:45 - 10:15
Building an AI-powered go-to-market operating system
In this keynote, discover how G2 built and implemented an AI-powered GTM operating model that places Customer Success at the centre of strategic decision-making. Learn how customer data is combined with AI to uncover the metrics and signals that matter most, strengthen retention strategies and create a shared view of customer health across Sales, Product and Customer Success. Explore the organisational changes, leadership decisions and lessons learned from transforming customer intelligence into a company-wide growth engine. Key takeaways: - Discover what it takes to build an AI-powered Go-to-Market operating system that aligns teams around the customer. - Explore how Customer Success data can reveal the leading indicators that drive retention and long-term growth. - Learn how AI helps surface meaningful customer signals and enables more proactive decision-making across the business. - Gain strategic approaches for turning customer intelligence into a shared asset that informs executive priorities and GTM strategy.