Tracy Garcia is Chief Experience Officer at Impact Networking, where she leads the strategy and execution of the client experience and service delivery organization with a focus on creating exceptional client outcomes, strengthening retention, and driving sustainable growth. A seasoned technology services executive, Tracy has built her career around a simple belief: the best business results happen when organizations put people—clients and employees—at the center of their strategy. She is known for transforming client experience from a service function into a strategic growth engine, using data, client insights, and strong operational leadership to improve retention, deepen relationships, and create measurable business impact. At Impact Networking, Tracy has helped drive significant improvements in client satisfaction and retention while building programs designed to create greater accountability, consistency, and value throughout the client lifecycle. In her expanded leadership role, she oversees service delivery end to end, bringing together client strategy and operational execution to ensure the experience promised to clients is the experience delivered. Beyond her corporate leadership, Tracy is the founder and leader of the Chicago chapter of iWILL (Inspiring Women Igniting Leadership & Learning), a community focused on engaging and igniting women in business through meaningful connections, candid conversations, and opportunities for professional and personal growth.