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December 04, 2024
InterContinental - The O2
1 Waterview Drive
London

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What's on
December 04
December 04
December 04
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Resilient leadership: Thriving amidst change
Julia Matviichuk, Chief Customer Success Officer, Taimi
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09:45
Main stage
5 ways to optimize your GTM motion to protect and grow revenue
Chris Dishman, Global SVP of Customer Success, Totango
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10:15
Main stage
Panel: Future-proofing your career - essential skills for tomorrow’s CCOs
Melisaan Foster, Chief Experience Officer (CXO), WorkBuzz
Jason Noble, VP Global Customer Success, Vinil Inc
Shannon Hamer, Head of Customer Success, The Economist
Renata Kashiwaya Pinheiro, VP of Customer Success, Zaptic
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11:00
Exhibition & networking
Coffee break
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11:30
Main stage
Navigating successful change for your customers and business
Charlie Harvey, Senior VP of Global Customer Success, Zappi
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12:00
Main stage
Consolidating your CS tech stack: Using AI to uncover a real customer 360
Alon Talmor, CEO & Founder, Ask.ai
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12:30
Main stage
Hosted roundtable discussions
Renata Kashiwaya Pinheiro, VP of Customer Success, Zaptic
Astra Duke, Global Vice President, Customer Success, 1E
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13:15
Exhibition & networking
Lunch break
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14:15
Main stage
Using win-loss analysis to drive net retention
Andrew Peterson, Founder, Clozd
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14:45
Main stage
The power of embedded value: How to drive impact across the entire customer experience
Astra Duke, Global Vice President, Customer Success, 1E
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Panel: Adapting with tech - strategies for customer-centricity
Valerie Focke, Vice President of Customer Success, Datamaran
Tom Broome, Vice President of Customer Success, Project44
Lara Barnes, Senior Vice President, Customer Success, Sitecore
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16:30
Main stage
Leading through uncertainty: Lessons from crisis management
Yoni Amias, Chief Customer Officer, Singular
Mike Gadd, Customer Success Director EMEA, Singular
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Networking happy hour
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Get exclusive access

to the summit

We’re bringing together leading CCOs and those shaping the future of customer-centric strategy for a day of unrivaled networking, learning, and discussion so you can:

- Leverage AI, emerging tech, and discover the latest industry innovations.

- Increase the strategic value of your customer function.

- Build a network of C-suite customer peers to support continued growth.

- Embed a customer-centric mindset across your entire org.

London
December 04, 2024

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Event
Venue

Hilton Denver City Centre

1701 California Street, 80202 Denver, United States

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InterContinental - The O2
Located on the tip of the Greenwich Peninsula the InterContinental London at the O2 offers a truly exceptional conference and meeting space that combines sophistication, functionality, and picturesque surroundings.
1 Waterview Drive
SE10 0TW
London
United Kingdom

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