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Event starts in:
18

days :

16

: hours :

25

minutes

2

until the event

December 01, 2026
InterContinental London - The O2
1 Waterview Drive
London

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What's on
December 01
December 01
December 01
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Building board-level influence: What it actually takes for CCOs
Kay Mukherjee, Regional Vice President, Customer Success Management, Salesforce
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09:45
Main stage
The end of the fragmented customer relationship: Managing enterprise accounts where your customers actually are
Marty Kausas, Co-Founder & CEO, Pylon
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10:15
Main stage
Fireside chat | A blueprint for structuring CS, support, account managers and professional services
Sheth Sanket, Chief Customer Officer, Axonis
Osman Khurshid, Chief Client Officer, Synectics Solutions
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10:45
Exhibition & networking
Coffee break
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11:15
Main stage
Implementation: The CS metrics that are decided before go-live
Sandeep Sinha, Director of Growth, Beacon
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11:45
Main stage
Peer to peer: The CCO exchange
Adelle Harrington, Chief Customer Officer, SimplifyVMS
Matt Waren, Head of Solutions Engineering, EMEA, Rocketlane
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12:30
Exhibition & networking
Lunch break
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13:30
Main stage
Panel | Driving predictable revenue: Post-sales as the new sales
Charli Keefe, Chief Customer Officer, Botify
Andrew Pinnington, Chief Customer Officer, Novatus
Octavian Puzderca, SVP, Head of Services Customer Success, Europe, Mastercard
Natasha Bond, Chief Customer Officer, Send
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13:30
Workshops
Turning customer education into a revenue engine: Interactive workshop
Frances Kleven, Senior Director of Core Customer Experience, Learnupon
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14:45
Main stage
Changing the engine mid-flight: Building a scalable digital CS organisation
Dr Kit Potter, Chief Customer Officer, Centellic
Laura Murr, Head of Digital Customer Success & Automation, Centellic
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
The story behind the metrics: Turning customer data into customer understanding
Dani Talbot, Head of Marketing, Clozd
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16:15
Main stage
Panel | Proving the value of AI: What the c-suite actually wants to see
Victoria Hatcher, Chief Customer Officer, Proximie
Laura Nicholls, Chief Customer Officer, Clifford Chance
KJ Close, Head of Account Management, Hook
Penny Thorpe, Global Head of Customer Success, TestGorilla
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Networking happy hour
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to the summit

We’re bringing together leading CCOs and those shaping the future of customer-centric strategy for an invite-only event full of unrivaled networking, learning, and discussion so you can:

- Cut through the AI hype to choose the key tools to deliver real customer impact.

- Navigate resource constraints to generate measurable growth under pressure.

- Strengthen strategic alignment between the entire post-sales function to accelerate revenue and expansion.

London
December 01, 2026

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