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December 04, 2024
InterContinental - The O2
1 Waterview Drive
London

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What's on
December 04
December 04
December 04
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Resilient leadership: Thriving amidst change
Julia Matviichuk, Chief Customer Success Officer, Taimi
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09:45
Main stage
Crafting a powerful personal brand as a CCO
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10:15
Main stage
Panel: Future-roofing your career; essential skills for tomorrow’s CCOs
Ricky Cheung, Customer Success Director EMEA, eightfold.ai
Melisaan Foster, Chief Experience Officer (CXO), WorkBuzz
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11:00
Exhibition & networking
Coffee break
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11:30
Main stage
From aspiration to achievement: Climbing the corporate ladder
Matthew Berardo, Customer Success Director, International, Amdocs
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12:00
Main stage
Cultivating a culture of customer obsession
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12:30
Main stage
Fireside chat: Leverage data to deliver confidence, trust and results as a CS Leader
Jacob Thompson, Head of Customer Success, Attractions.io
Melanie Lawn, Fractional CCO & CS Venture Partner, Eight Roads
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13:00
Exhibition & networking
Lunch break
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14:00
Main stage
Fireside Chat: Leading through uncertainty; Lessons from crisis management
Mike Gadd, Customer Success Director EMEA, Singular
Yoni Amias, VP of Global Customer Success, Singular
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14:30
Main stage
Panel: Adapting with tech; Strategies for customer-centricity
Chris Jones, Global Director, Customer Success, Enboarder
Franca-Sofia Fehrenbach, Head of Customer Success, PlanRadar
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Hosted roundtable discussions
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16:30
Main stage
Fireside chat: Building a business case for customer success & selecting the right vendors
Michaela Carpenter, Global Customer Success Lead, ESET
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17:00
Main stage
Chairperson closing remarks
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17:05
Exhibition & networking
Networking happy hour
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Get exclusive access

to the summit

We’re bringing together leading CCOs and those shaping the future of customer-centric strategy for a day of unrivaled networking, learning, and discussion so you can:

- Leverage AI, emerging tech, and discover the latest industry innovations.

- Increase the strategic value of your customer function.

- Build a network of C-suite customer peers to support continued growth.

- Embed a customer-centric mindset across your entire org.

London
December 04, 2024

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Event
Venue

Hilton Denver City Centre

1701 California Street, 80202 Denver, United States

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InterContinental - The O2
Located on the tip of the Greenwich Peninsula the InterContinental London at the O2 offers a truly exceptional conference and meeting space that combines sophistication, functionality, and picturesque surroundings.
1 Waterview Drive
SE10 0TW
London
United Kingdom

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