SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Request to partner

Request an invite

Event starts in:
98

days :

8

: hours :

3

minutes

16

until the event

December 01, 2026
InterContinental London - The O2
1 Waterview Drive
London

View
the agenda

Sponsor

Download brochure

Request your pass

What's on
December 01
December 01
December 01
08:00
Exhibition & networking
Welcome breakfast & registration
See the details
09:00
Main stage
Chairperson opening remarks
See the details
09:15
Main stage
Building board-level influence: What it actually takes for CCOs
Kay Mukherjee, Regional Vice President, Customer Success Management, Salesforce
See the details
09:45
Main stage
The end of the fragmented customer relationship: Managing enterprise accounts where your customers actually are
Marty Kausas, Co-Founder & CEO, Pylon
See the details
10:15
Main stage
Fireside chat | A blueprint for structuring CS, support, account managers and professional services
Sheth Sanket, Chief Customer Officer, Axonis
Osman Khurshid, Chief Client Officer, Synectics Solutions
See the details
10:45
Exhibition & networking
Coffee break
See the details
11:15
Main stage
Hook's story: What we learned by transforming our own culture with AI
Firaas Rashid, CEO and Founder, Hook
See the details
11:45
Main stage
Peer to peer: The CCO exchange
Adelle Harrington, Chief Customer Officer, SimplifyVMS
Matt Waren, Head of Solutions Engineering, EMEA, Rocketlane
Tom Jewell, Chief Customer Officer, Zinc
See the details
12:30
Exhibition & networking
Lunch break
See the details
13:30
Main stage
Driving predictable revenue: Post-sales as the new sales
Charli Rogers, Chief Customer Officer, Botify
Andrew Pinnington, Chief Customer Officer, Novatus
Octavian Puzderca, SVP, Head of Services Customer Success, Europe, Mastercard
See the details
13:30
Workshops
Turning customer education into a revenue engine: Interactive workshop
Frances Kleven, Senior Director of Core Customer Experience, Learnupon
See the details
14:45
Main stage
Customer transformation across three pillars: A digital customer success case study
Dr Kit Potter, Chief Customer Officer, Centellic
See the details
15:15
Exhibition & networking
Coffee break
See the details
15:45
Main stage
The story behind the metrics: Turning customer data into customer understanding
Spencer Dent, Co-founder, Clozd
See the details
16:15
Main stage
Proving the value of AI: What the c-suite actually wants to see
Cheryl Haggerty, Chief Client Officer, Shalion
See the details
17:00
Main stage
Chairperson closing remarks
See the details
17:00
Exhibition & networking
Networking happy hour
See the details

Request your pass

to the summit

We’re bringing together leading CCOs and those shaping the future of customer-centric strategy for an invite-only event full of unrivaled networking, learning, and discussion so you can:

- Cut through the AI hype to choose the key tools to deliver real customer impact.

- Navigate resource constraints to generate measurable growth under pressure.

- Strengthen strategic alignment between the entire post-sales function to accelerate revenue and expansion.

London
December 01, 2026

Secure your invite

Useful links

Contact us

Privacy

made with Acara

Join the conversation