Why
attend?
Join fellow VPs and Chief Customer Officers at this invite-only gathering dedicated to candid dialogue, cross-functional alignment, and shaping the next era of customer leadership.
Hear what previous
attendees had to say...
Watch previous
event highlights...
From insight to action: Driving customer-centric decisions in the digital age
Julio Franco, Chief Customer Officer, Zappi
Trustpilot casestudy: The real story behind our CRM modernisation journey
Alicia Skubick, Chief Customer Officer, Trustpilot
Aligning CS with all the cross functional teams at an exec level
Kay Mukherjee, RVP, Customer Success Management, Salesforce
What our
attendees say...
What you’ll get
out of the summit
- Break through strategic roadblocks in live, peer-led workshop sessions. Share proven models, and co-create fresh approaches to accelerate company-wide growth.
- Connect with senior customer leaders in networking sessions designed to initiate candid dialogue and build relationships that continue long after the summit.
- Leave with sharper frameworks, fresh executive insight, and real-world examples to own the full customer lifecycle.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Take advantage of this rare opportunity to build lasting connections within your community of C-suite customer leader peers.
Strategise for growth
Exchange ideas, tackle your toughest challenges, and explore new approaches to drive sustainable growth for your organisation.
Agenda
at a glance
Learn how the most advanced orgs are rebuilding their customer function from the ground up, rethinking structure, ownership, and scale.
Next-gen CS operations
Product Marketing Manager
Build an AI-first customer operations with automated intelligence, agentic systems, and predictive workflows that scale precision, speed, and customer value.
AI-first operating models
Product Marketing Manager
Elevate your role within the executive team by actively engaging key stakeholders across the organisation.
Stakeholder engagement
Product Marketing Manager
Discover how top-performing CCOs are moving beyond retention to identify growth opportunities, drive expansion, and establish CS as a measurable revenue engine.
Revenue expansion
Product Marketing Manager
Optimise complex onboarding to immediately surface real value for your customers to reduce early-stage churn and protect long-term growth.
Crush churn
Product Marketing Manager
Learn how leading CS leaders are leveraging AI, automation, and smarter operating models to increase impact and scale customer outcomes without scaling headcount.
Scale beyond headcount
Product Marketing Manager
Our Stats
20+
Speakers
75+
Attendees
95%
Senior management
50+
Companies
Collaborate with
the rest of the c-suite
Five leadership summits. One venue. Unlimited opportunities.
At Chief Customer Officer Summit London, your pass is your key to the ultimate cross-functional advantage, co-located CRO, CMO, CPO, and CHRO Summits.
→ Spark ideas by networking with senior leaders across customer, marketing, revenue, finance, and people functions.
→ Gain fresh strategies from exclusive sessions built to solve today’s toughest leadership challenges.
→ Bring your C-suite colleagues and return as a united front, ready to accelerate growth from every angle.
More events in
London
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
We're a friendly bunch - get in touch if you have any questions.