Why
attend?
Step out of your day-to-day and empower yourself with the latest trends, tools, and strategies to propel your customer function to new heights.
Hear what previous
attendees had to say...
Watch previous
event highlights...
Elevating customer success: From support function to revenue-driving growth engine
Franca-Sofia Fehrenbach, Head of Customer Success, PlanRadar
The steps and gaps in the journey from customer success to customer centricity
Heidi Rhodes, Global Head of Customer Success, Meta
Aligning org-wide initiatives through CS operations
Roger Mendez, Global Lead, Customer Success Operations & Strategy, Cisco
What our
attendees say...
What you’ll get
out of the summit
Discover the latest trends and leverage industry innovations to deliver world-class customer interactions that drive adoption and expansion.
Trade perspectives and form lasting relationships within our global community of C-suite customer leaders.
Acquire the skills you need to accelerate growth through increased customer satisfaction - prove the strategic value of your customer function.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Take advantage of this rare opportunity to build lasting connections within your community of C-suite customer leader peers.
Pave the way for growth
Share ideas, solve challenging problems, and trade perspectives with fellow C-suite leaders to strategise for future, sustainable growth.
Our Stats
15+
Speakers
75+
Attendees
95%
Senior management
50+
Companies
Agenda
at a glance
Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.
Value realization
Product Marketing Manager
Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric strategy.
Emerging technology
Product Marketing Manager
Become a leader within your Exec function and engage key stakeholders across your business to improve team dynamics, drive efficiencies, and accelerate growth.
Stakeholder engagement
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalization at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimize complex onboarding to immediately surface real value for your customers to reduce early-stage churn and protect long-term growth.
Crush churn
Product Marketing Manager
Lead a world-class customer org filled with high-performing individuals to unlock transformational growth and drive increased revenue.
Strategies to scale
Product Marketing Manager
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
We're a friendly bunch - get in touch if you have any questions.
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