Summit recap
Chief Customer Officer Summit
NewYork 2024
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Watch previous
event highlights...
From insight to action: Driving customer-centric decisions in the digital age
Julio Franco, Chief Customer Officer, Zappi
Trustpilot casestudy: The real story behind our CRM modernisation journey
Alicia Skubick, Chief Customer Officer, Trustpilot
Aligning CS with all the cross functional teams at an exec level
Kay Mukherjee, RVP, Customer Success Management, Salesforce
Our Stats
20+
Speakers
75+
Attendees
95%
Senior management
50+
Companies
What our
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“Fantastic format and opportunities to network and share best practices. Amazing people, I really enjoyed the event!"
Sr. Director, Customer Success, Microsoft
Attendee Testimonial
Agenda
at a glance
Learn how the most advanced orgs are rebuilding their customer function from the ground up, rethinking structure, ownership, and scale.
Next-gen CS operations
Product Marketing Manager
Build an AI-first customer operations with automated intelligence, agentic systems, and predictive workflows that scale precision, speed, and customer value.
AI-first operating models
Product Marketing Manager
Elevate your role within the executive team by actively engaging key stakeholders across the organisation.
Stakeholder engagement
Product Marketing Manager
Discover how top-performing CCOs are moving beyond retention to identify growth opportunities, drive expansion, and establish CS as a measurable revenue engine.
Revenue expansion
Product Marketing Manager
Optimise complex onboarding to immediately surface real value for your customers to reduce early-stage churn and protect long-term growth.
Crush churn
Product Marketing Manager
Learn how leading CS leaders are leveraging AI, automation, and smarter operating models to increase impact and scale customer outcomes without scaling headcount.
Scale beyond headcount
Product Marketing Manager
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