Summit recap
Chief Customer Officer Summit
NewYork 2024
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Watch previous
event highlights...
Elevating customer success: From support function to revenue-driving growth engine
Franca-Sofia Fehrenbach, Head of Customer Success, PlanRadar
The steps and gaps in the journey from customer success to customer centricity
Heidi Rhodes, Global Head of Customer Success, Meta
Aligning org-wide initiatives through CS operations
Roger Mendez, Global Lead, Customer Success Operations & Strategy, Cisco
Our Stats
20+
Speakers
75+
Attendees
95%
Senior management
50+
Companies
What our
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“Fantastic format and opportunities to network and share best practices. Amazing people, I really enjoyed the event!"
Sr. Director, Customer Success, Microsoft
Attendee Testimonial
Agenda
at a glance
Focus your efforts on better surfacing value for your customers at each stage of their journey to increase adoption and expansion.
Value realisation
Product Marketing Manager
Harness the power of AI: Discover how to balance increasing automation whilst maintaining a human-centric strategy.
Emerging technology
Product Marketing Manager
Elevate your role within the executive team by actively engaging key stakeholders across the organisation. Strengthen collaboration, enhance team dynamics, and drive operational efficiencies to accelerate growth
Stakeholder engagement
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalisation at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimise complex onboarding to immediately surface real value for your customers to reduce early-stage churn and protect long-term growth.
Crush churn
Product Marketing Manager
Lead a world-class customer org filled with high-performing individuals to unlock transformational growth and drive increased revenue.
Strategies to scale
Product Marketing Manager
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