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Andrew
Fox
Head of Sales
Kustomer
Andrew is a seasoned sales and customer experience leader with a proven track record in scaling teams and driving growth across global SaaS organizations. As Head of Sales, EMEA at Kustomer, he leads efforts to build a high-performing culture focused on delivering effortless, exceptional customer experiences. Previously, he served as VP of Customer Growth at Tray.io, helping enterprises automate and optimize business processes across best-of-breed SaaS tools. Before that, Andrew spent over six years at Zendesk, where he launched and grew the Named Accounts program in North America, consistently exceeding performance targets. Passionate about customer success and operational excellence, Andrew is dedicated to helping organizations turn great customer experiences into sustainable business growth.
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02 December 2025 13:30 - 14:15
Panel | AI in action: Redefining customer functions for competitive advantage
As customer expectations evolve at lightning speed, leading organisations are turning to AI not just to automate, but to transform the entire customer experience. This panel brings together Chief Customer Officers and senior Customer Success leaders to explore how AI is reshaping customer functions - from predictive insights and hyper-personalisation to proactive engagement and operational efficiency. Discover practical strategies to leverage AI for competitive advantage, drive measurable outcomes, and reimagine the role of your teams in delivering exceptional, future-ready customer experiences.