02 December 2025 13:30 - 14:15
Panel | AI in action: Redefining customer functions for competitive advantage
As customer expectations evolve at lightning speed, leading organisations are turning to AI not just to automate, but to transform the entire customer experience.
This panel brings together Chief Customer Officers and senior Customer Success leaders to explore how AI is reshaping customer functions - from predictive insights and hyper-personalisation to proactive engagement and operational efficiency.
Discover practical strategies to leverage AI for competitive advantage, drive measurable outcomes, and reimagine the role of your teams in delivering exceptional, future-ready customer experiences.