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Angelene
Woodland
Chief Customer Officer
British Business Bank
Angelene is an accomplished leader and board executive with deep expertise in driving customer and commercial growth through brand, marketing, communications, and public affairs strategies. She has a proven track record of leading strategic change to deliver improved outcomes for customers in complex market and organisational contexts. Skilled in managing relationships at Board and senior stakeholder levels, she is recognised for providing creative and pragmatic solutions. As a member of both the Executive Committee and Investment Committee, Angelene leads a team of 60 with responsibility for brand strategy, customer acquisition and retention, partnership marketing, communications, public affairs, and sustainability. Her leadership combines strategic vision with executional excellence, consistently enabling organisations to grow and thrive.
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02 December 2025 16:15 - 17:00
Panel | Organising the customer function: Post-sales team collaboration in action
As customer expectations rise, seamless collaboration across post-sales teams has become mission-critical. This panel brings together senior leaders to share how they organise CS, support, services, and account management to create a unified customer function. Expect real examples of structures, processes, and cultural shifts that break down silos, and practical takeaways on how to design a post-sales organisation that drives retention, growth, and stronger customer outcomes.