Astra Duke is a seasoned leader with extensive experience in customer success, strategic planning, and digital transformation. As the Global Vice President of Customer Success at 1E Ltd, Astra has successfully driven customer-centric strategies that have significantly increased customer retention, satisfaction, and revenue growth. With a deep understanding of the technology landscape and a passion for innovation, Astra has led cross-functional teams to implement impactful customer value management initiatives across diverse markets. A dynamic speaker and thought leader, Astra is committed to sharing insights on building customer-focused organisations and driving business success through excellence in customer experience.