With 27 years of experience in Customer Success, James is widely regarded as the most experienced, knowledgeable, and animated leader in SaaS as recognised by the likes of Forbes, Gartner, and leading associations due to his unorthodox approaches that had led him to win several awards through ‘experience’ and not through ‘arm chair’ judgement. His recent tenure as CCO of Service Geeni see’s him leading transformative growth very closely with the CRO and CPO as part of an operational excellence initiative that is being emulated for best practice in SaaS firms worldwide. He has served significant revenue growth, improved measurable customer metrics, and scaled high-performing teams globally with organisations such as Oracle, Litera, and Acquia whilst being on advisory boards and non-exec director for over 12 of the top 20 SaaS firms during his tenure.