Jason is a recognised industry leader in customer success and technology services, and has spent the last 20+ years helping organisations across multiple industry sectors (including financial services, retail and ecommerce, public sector, digital media and technology), to be more customer centric and achieve growth through customer-led principles. He works at executive and board level and has held leadership positions in all of the post-sales customer focused roles (customer success, customer support, service delivery, account management and project management) with a number of major global brands (including Sony and Reed Elsevier) and with niche technology startups, successfully building and leading global customer success programmes and operations. And he has a deep passion for discovering innovative ways to develop customer growth. Jason is a member of a number of global industry forums and advisory boards, and is a recognised international thought leader on customer success strategies and future trends.