Jayne
Liggett
Chief Customer Officer
ScreenCloud
Jayne is a seasoned customer success executive with over 10 years experience in leading all post-sale teams, focusing on driving value to minimise churn & increase expansion. She has experience in building playbooks for both low and high touch customers, driving a digital strategy to supplement these journeys. She is currently putting these skills into practice as Chief Customer Officer at ScreenCloud, optimising the journey of their 10,000 customers whilst constantly ensuring the scalability of the team.
04 December 2024 16:15 - 16:45
Unlocking the C-suite: a roadmap for aspiring Chief Customer Officers
A Chief Customer Officer is responsible for building a customer-centric culture at all levels of a company. In advocating for the customer, the CCO aims to enable an organization to consistently deliver the best possible customer experiences. However, what learnings would those already in this position share with those who are looking to get there, or those struggling to flourish in their C-suite role? Join this final interactive panel session of the day, and take and offer learnings alongside our panel of C-suite leaders.