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Kay
Mukherjee
Regional Vice President, Customer Success Management
Salesforce
Kay is a seasoned business leader with extensive experience in Customer Success, known for building high-performing teams and driving customer-centric strategies that achieve strong renewable revenue retention and growth. She brings proven leadership in managing strategic transformation, guiding organizations through change, and developing impactful, resilient teams. Kay thrives in dynamic, complex, and matrixed environments, effectively balancing both global and regional priorities. In her current role at Agentforce, she leads Customer Success initiatives to deliver AI-driven strategies for UKI customers, combining end-to-end value with industry-specific innovation and a collaborative ecosystem.
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02 December 2025 09:45 - 10:15
Aligning CS with all the cross-functional teams at an exec level
Every leader talks about alignment, but few crack the code on making Customer Success the unifying force across sales, product, and marketing at the executive level. Kay Mukherjee, RVP of Customer Success Management at Salesforce, reveals what it really takes to break down silos, secure buy-in at the top, and turn CS into the driver of enterprise-wide impact. Expect candid insights, practical frameworks, and the kind of boardroom-level strategies you wonā€™t find in playbooks. If youā€™re a senior CS leader aiming to elevate your influence across the organisation, this is the session you canā€™t afford to miss.