The role of customer success changing. NRR is becoming more important, but that’s an inward driver rather than a customer behavior driver. The typical SaaS buyer’s mindset has changed (one might say evolved) to recognize that customer service is as important as, and often more important than, the software itself. How do CCOs and CS teams need to rethink their approach as a result? Join Kevin, our opening keynote speaker, as he shares his views on this, and offers you the chance to contribute yours in a live discussion after the talk.