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Maranda
Dziekonski
Chief Customer Officer
Fexa
Prior to her latest role as the Chief Customer Officer at Fexa, Maranda Dziekonski was the VP of Customer Success at ID.me. Maranda has over 20 years of experience both working in and building world-class operations. She has extensive experience building and scaling teams in early and mid-stage startups and has been part of 4 companies with successful exits (one unicorn). While she has owned everything from sales and marketing, HR, biz ops, and various other functions, her passion remains with Customer Success. Maranda has been honored as a Top 50 CCOs to Watch, Top 25 Customer Success Influencer for 2021, 2022, and 2023, and various other awards for CS and Leadership. She also sits on numerous boards and is on the advisory board for the University of San Francisco's Customer Success and Insights MBA Program.
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02 December 2025 10:45 - 11:15
Anti burnout leadership: Building ambitious CS teams that still sleep at night
Ambitious goals don’t have to mean exhausted teams. In this energizing session, Maranda Dziekonski, Chief Customer Officer at Fexa, shares how to build powerhouse Customer Success teams that win big without burning out. Discover how to lead with both drive and balance through: - Anti-burnout leadership practices that sustain motivation and engagement, - Candid communication and clarity to eliminate chaos and build trust, - Purpose-driven alignment that keeps teams focused on what truly matters, - Boundaries that protect balance - so your people can sleep and succeed. Walk away with actionable strategies to fuel performance, prevent burnout, and create a thriving CS culture that lasts.