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Maranda
Dziekonski
Chief Customer Officer
Fexa
Prior to her latest role as the Chief Customer Officer at Fexa, Maranda Dziekonski was the VP of Customer Success at ID.me. Maranda has over 20 years of experience both working in and building world-class operations. She has extensive experience building and scaling teams in early and mid-stage startups and has been part of 4 companies with successful exits (one unicorn). While she has owned everything from sales and marketing, HR, biz ops, and various other functions, her passion remains with Customer Success. Maranda has been honored as a Top 50 CCOs to Watch, Top 25 Customer Success Influencer for 2021, 2022, and 2023, and various other awards for CS and Leadership. She also sits on numerous boards and is on the advisory board for the University of San Francisco's Customer Success and Insights MBA Program.
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02 December 2025 10:45 - 11:15
Navigating the CS job market: Hiring and getting hired in 2026
The Customer Success landscape is evolving faster than ever - and 2026 is shaping up to be a pivotal year for talent. Maranda Dziekonski, Chief Customer Officer at Fexa, offers an insiderā€™s perspective on both sides of the hiring equation: how to attract, retain, and build world-class CS teams, and what top candidates are really looking for when choosing their next role. This session blends actionable strategies, market insights, and real-world anecdotes to help senior leaders stay ahead of the talent curve, and ensure their teams are positioned for growth in an increasingly competitive market.