Tech start-up CEO’s, owners, founders, and leaders, is your company leveraging the Customer Experience as a powerful business developer and revenue-producer? Renata's job is to increase your company's success and growth potential. She collaborates with brilliant tech start-up leaders and build incremental success through innovative solutions, scalable operations and high-performing Customer Success (CS) teams. Renata specialises in high growth tech start-ups (Seed to Series B). She leverages achievements in start-ups from Seed to Series B, and leads the launch of end-to-end Customer Success teams and operations to scale, from concept through ongoing management and owner hand-off. Renata brings extensive CS experience in both big corporations and start-ups and leading global remote teams and local teams. She has worked within SaaS and usage-based consumption models and with marketplace dynamics on both supply and demand sides. She understands customers and have facilitated research panels and customer surveys as well. Her background enables a 50,000 foot view as well as a tactical, 5,000 foot, get-it-done capability. Renata enjoys leading the execution of the strategy you and she has developed and ensure it is optimised, executed and communicated in comprehensive, integrative fashion.