Customer Success begins long before go-live. Fragmented implementation processes can delay time-to-value, create adoption friction, and trigger escalations before CS gets involved. Drawing on what Beacon.li is building, Sandeep Sinha will explore how AI agents can execute implementation tasks within enterprise systems, with human oversight, and what this means for Customer Success. Key takeaways: - Faster time-to-value and smoother customer journeys - Fewer post-go-live issues and stronger implementation-to-CS handoffs - More capacity for CS teams to focus on adoption, outcomes, and expansion