As customer expectations flatten the line between onboarding, support, and ongoing success, more organisations are questioning whether CS, Support, Professional Services, and Account Management should keep operating as separate functions with separate leaders, metrics, and handoffs. This session looks at how leading companies are structuring post-sales for a single, coherent customer journey, and what actually changes, in reporting lines, incentives, and day-to-day collaboration, when these teams are brought together (or deliberately kept apart, and why). Attendees will leave with a clearer view of the trade-offs involved in different org models and how to make the case for whichever structure fits their business. Key takeaways: - The pros and cons of unifying CS, Support, Professional Services, and Account Management under one leader versus keeping them separate - How to redesign handoffs and reduce friction between post-sales teams, regardless of org structure - What metrics and incentives need to change when post-sales functions are restructured - How to build the internal case for a post-sales reorg, including what to expect from stakeholders who resist it - Real examples of org models that worked, and ones that didn't