Tom is a global customer success leader with 15+ years of experience helping B2B SaaS startups scale, retain, and grow revenue across North America, EMEA and APAC. With a proven track record of building high-performing post-sales teams, Tom specializes in driving customer success, professional services, and support functions that accelerate growth for startups & scaleups in data, analytics and AI. He's consistently delivered impactful results by driving retention, exceptional customer experiences and building scalable processes that support rapid expansion.