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May 22 & 23, 2024
Aria Resort and Casino
3730 South Las Vegas Boulevard
Las Vegas

Agenda

An agenda packed with groundbreaking keynotes, networking and panel discussions.

Full 2024 agenda to be released soon, but here's a sneak peek of last years content.

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May 22
May 23
May 22
May 22
08:00
Main stage
Registration & welcome breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Integrating customer success and renewals: A model for efficiency
Vasudha Gambhir, Vice President of Customer Success, Cisco
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09:45
Main stage
First impressions matter: Elevating your onboarding experience
Mike Sasaki, Former Chief Customer Officer
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10:15
Main stage
Coffee break
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10:45
Main stage
Working with product to set a high standard of universal customer experience
David Heinze, Director, Customer Success Strategy and Operations, Siemens
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11:15
Main stage
Identify at-risk customers earlier to better mitigate churn
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11:45
Main stage
Networking roundtable discussions
Kevin Mithani, Senior Customer Success Manager, Adobe
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12:30
Main stage
Lunch
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13:30
Main stage
Panel discussion: The role of customer success as a revenue-growing function
Rovilyn Oblea, Head of Customer Success, J.P. Morgan
Tony Rafetto, Director of Customer Success, AppsFlyer
Stephanie Satariano, Vice President, Customer Success Management, Certa
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14:15
Main stage
Using a value cycle to drive renewals
Maranda Dziekonski, Senior Vice President, Customer Success, Datasembly
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14:45
Main stage
Fireside chat: Operationalizing CS to maximize customer value realisation
Bo Sun, Head of Customer Success, LinkedIn
Christina Parra, Senior Manager, Head of Core Segment Customer Success, LinkedIn
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15:15
Main stage
Coffee break
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15:45
Main stage
CSM to CCO: Leadership tactics to move you up the career ladder
BJ Shannon, Chief Customer Officer, Humanly
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16:15
Main stage
Panel discussion: Strategies for building and nurturing a customer-obsessed culture
Zach Baumayr, Director of Enterprise Customer Success Team, Veeam
Mark Anderson, Director of Customer Success and Proposals, Siemens
Suzanna Jarrett, Senior Manager, Global Customer Success Enablement, Slack
Farkhanda Stewart, Director, Customer Success, Cisco
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17:00
Main stage
Chairperson closing remarks
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17:00
Main stage
Happy hour sponsored by the Customer Success Collective
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May 23
08:00
Main stage
Registration & welcome breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Milestones of success: A deep dive into customer success function maturity
Luke Ferrel, Global Head of Customer Success, Deel
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09:45
Main stage
Creating “The big picture” with the customer: Attaching your product to their business objectives
Nicoal Berryman, Senior Vice President of Customer Success, Varicent
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10:15
Main stage
Coffee break
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10:45
Main stage
How to strike the perfect balance between human touch and digital prowess
Fred Tsai, Former Vice President of Customer Success, Checkr
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11:15
Main stage
Navigating the chasm: The power of customer success in category creation
Parul Vij Chopra, Head of Customer Success, Avatour
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11:45
Main stage
Networking roundtable discussions
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12:30
Main stage
Lunch
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13:30
Main stage
Panel discussion: AI for customer success - a blueprint for scalable and automated excellence
Aaron Spence, Head of Customer Success, NoFraud
Sarita Agrawal, Former Director of Customer Success, Microsoft
Nick Thomas, Head of Customer Success, DNB West, Amazon Web Services
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14:15
Main stage
Technical expertise and customer success - balancing skills and mindset
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14:45
Main stage
Chairperson closing remarks
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