Nicoal has spent the last 27 years in high tech working for big and small companies alike. She spent time during the dotcom run at companies like Siebel Systems and SAP where she spun tales as a sales consultant. Nicoal then spent the decade following the “birth of the cloud” in start-ups as a sales leader and customer success executive. Most recently she spent the last 8 years at Microsoft as a leader of their Americas customer success team where she helped to create customer success for the business application group. Currently, she runs customer success teams at Varicent, where she is tasked with training her CSMs and customers alike to speak value through the product.