In today's competitive landscape, retaining customers is just as crucial as acquiring new ones. It is actually five times more expensive to attract a new customer, than to retain an existing one. Increasing customer retention rates by 5% increases profits by 25% to 95%, according to research done by Frederick Reichheld of Bain & Company. With these statistics in mind, it makes sense that CS' revenue-growing function is more important than ever. This session will explore how you can translate a satisfied customer base into increased revenue streams, reduced churn rates, and enhanced brand loyalty. Join us to discover the transformative power of prioritizing customer success and unlocking its potential as a revenue-generating powerhouse.