Charlie has a proven track record of driving growth and profitability through exceptional customer experiences. She has established Customer Success functions, taken businesses through highly profitable acquisitions whilst retaining record GRR, and transformed cloud-based technology companies by aligning customer needs with strategic business objectives for mutual success. She is a passionate leader with a global mindset, fostering high-performing teams and delivering measurable results. Charlie is a founder and trustee of a charity close to her heart and in her spare time enjoys silly dancing with her two young sons.