Why
attend?
Whether you're looking to reduce churn, improve adoption metrics, or create more effective customer health scores, head back to your desk with a personalised action plan.
Hear what previous
attendees had to say...
Watch previous
event highlights...
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success at Statista
Fireside chat: Optimising NPS: Strategies to elevate sentiment across all segments
Danielle Martin, Customer Success Operations Lead, Bitrise
Natalie Fraser, Director, Customer Success, Litera
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement at Docusign
Customer Success Summit
is bigger than you think
We know you're excited to learn from experts and connect with your customer success peers, but we want to make sure you're ready for the full summit experience.
Your pass gives you access to six other events, it's an incredible hub of innovation where hundreds of leaders from different functions come together.
Our Stats
200+
Speakers
1000+
Attendees
80%
Senior management
700+
Companies
What our
attendees say...
What youāll get
out of the summit
ā Learn what it takes to build an AI-native CS org, leverage AI at scale to accelerate customer value, drive expansion, and transform CS into a strategic growth engine.
ā Connect with the CS leaders redefining the profession, exchange hard-won insights, and find practical ways to navigate the day-to-day chaos of SaaS and AI right now.
ā Become a stronger CS leader by letting AI handle more of the execution so you can focus on strategy, customer insight and the decisions that matter.
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether youāre looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those who haven't attended a professional L&D event.*
Agenda
at a glance
Learn how the most advanced orgs are rebuilding their CS operating models from the ground up, rethinking structure, ownership, and scale.
Next-gen CS operations
Product Marketing Manager
Leverage agentic AI to automate workflows and scale your impact - find the balance between human touch points and autonomous customer operations.
Agentic AI
Product Marketing Manager
Create stronger feedback loops, align customer-facing teams around shared outcomes, and build the cross-functional partnerships needed to deliver customer value at scale.
Break down silos
Product Marketing Manager
Discover how top-performing teams are evolving beyond retention to identify growth opportunities, drive expansion, and establish CS as a measurable revenue engine.
Revenue expansion
Product Marketing Manager
Reduce early-stage churn by designing onboarding and adoption experiences that help customers achieve meaningful outcomes faster and more consistently.
Accelerate time-to-value
Product Marketing Manager
Learn how leading CS teams are leveraging AI, automation, and smarter operating models to increase impact and scale customer outcomes without scaling headcount.
Scale beyond headcount
Product Marketing Manager
Download
your one-pager
Get a digestible breakdown of what you can expect from the summit, download your one-pager today.
Know you want to join us but need a little help getting budget sign-off? Donāt worry, weāve done the hard work for you, use our customisable convince the boss letter to accelerate your approval process.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.