Why attend?
Inspiring content created and delivered by pioneering customer success champions.
Increase your earning potential
Customer leaders who’ve attended a conference to further their L&D earn $24,061 more than those who haven’t.*
Collaborate
Connect with CS innovators, face to face, in a different setting. Initiate conversation, build new relationships and drive the CS community forward, together.
Accelerate career progression
69.7% of CS pros agreed that attending specialised conferences positively impacted their career progression.*
*Source: Customer Success Salary Survey 2023
Our previous attendees say it best...
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“As a first time speaker and attendee, I was highly impressed with the last conference. It was amazing to see such a large turn-out and that it was well put together.”
Business Excellence & Customer Success Operations Manager
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“Really excellent - Customer Success Collective is a thriving community, and days like this really help professionals & teams progress. This event is a must.”
Global Strategy Lead, Customer Success
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“Customer Success Festival was such a great experience! I felt completely supported along the way and was also able to connect with other CS leaders and enjoy all the impactful sessions.”
Community Manager
Convince your boss
Secure your approval with our handy template or get in touch with Tom for more info.
Break the cycle
Step away from the daily grind. Rejuvenate, refocus and get inspired.
Collaborate
Connect with CS innovators; be part of the discussion and build new connections.
Spark new ideas
Be curious, share ideas and trade perspectives. Solve your most challenging problems.
Agenda at a glance
Harnessing the power of AI: Balancing automation and human-centric CS
Navigating customer success in a product-led business
Leadership in customer success: Scaling and structuring your team for success
Driving customer retention and expansion to navigate difficult economic times
Delivering hyper-personalisation at scale
Engaging key stakeholders and cross-functional collaboration
Value realisation: Tracking key metrics to prove the value of CS and inform your strategy
Establishing an effective feedback loop with product
Optimising onboarding to reduce early-stage churn
How to create seamless alignment between CS and Sales
Learn
Listen in as CS practitioners to share their insights, challenges and strategies so you can keep up to date with the latest thinking.
Discover
Explore the solutions CS leaders are using to facilitate business growth, enhance your tech stack in a strategic and informed way.
Interact
Harness the power of in-person events; form genuine connections and grow your CS network within our thriving community.
Audience insight
Company revenue
Seniority level
Company size
Audience insight
25+
Speakers
100+
Attendees
80%
Senior management
75+
Companies
Join the conversation
Customer Success Collective is a community of 4000+ forward-thinking CS enthusiasts. Join the discussion today.
Our team
We’re here to help, reach out to learn more about the festival.
Ediz Cosar
Partnerships enquiries
Tom Brocklesby
Attendee enquiries
Rose Johnstone
Speaker enquiries
Summit series
Contact us
Attendee enquiries: contact Tom
www.customersuccesscollective.com