Customer Success Festival
Keep up-to-date with the latest industry trends to elevate your customer success strategy.
"Customer Success Collective is a thriving community that enables CS pros to connect, network, and learn about the latest CS trends and key insights.” - Global Scale Strategy Lead, CS, Microsoft
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What is Customer Success Festival?
We upskill individuals & teams by showcasing strategies & solutions from the best-in-class. Join us and you'll:
📈 Keep up-to-date with the latest industry trends and benchmark your strategy against the best in the business.
💡 Meet those in the same role as yourself, facing the same challenges, and crowdsource key solutions.
🤝 Build a network of trusted customer success advisors and forge meaningful connections.
Increase your earning potential
Customer leaders who’ve attended a conference to further their L&D earn $24,061 more than those who haven’t.*
Collaborate
Connect with CS innovators, face to face, in a different setting. Initiate conversation, build new relationships and drive the CS community forward, together.
Accelerate career progression
69.7% of CS pros agreed that attending specialised conferences positively impacted their career progression.*
*Source: Customer Success Salary Survey 2023
Audience insight
25+
Speakers
100+
Attendees
80%
Senior management
75+
Companies
Our 2023 speaker lineup
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“As a first time speaker and attendee, I was highly impressed with the last conference. It was amazing to see such a large turn-out and that it was well put together.”
Business Excellence & CS Operations Manager
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“Really excellent - Customer Success Collective is a thriving community, and days like this really help professionals & teams progress. This event is a must.”
Global Strategy Lead, Customer Success
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“Customer Success Festival was such a great experience! I felt completely supported along the way and was also able to connect with other CS leaders and enjoy all the impactful sessions.”
Community Manager
Agenda at a glance
Harnessing the power of AI: Balancing automation and human-centric CS
Navigating customer success in a product-led business
Leadership in customer success: Scaling and structuring your team for success
Driving customer retention and expansion to navigate difficult economic times
Delivering hyper-personalisation at scale
Engaging key stakeholders and cross-functional collaboration
Value realisation: Tracking key metrics to prove the value of CS and inform your strategy
Establishing an effective feedback loop with product
Optimising onboarding to reduce early-stage churn
How to create seamless alignment between CS and Sales
Convince your boss
Secure your approval with our handy convince your boss letter template.
Break the cycle
Step away from the daily grind. Rejuvenate, refocus and get inspired.
Collaborate
Connect with CS innovators; be part of the discussion and build new connections.
Spark new ideas
Be curious, share ideas and trade perspectives. Solve your most challenging problems.
Partners
See our partners for this years festival.
Festival partners
Supporting partners
Series partners
Join the conversation
Customer Success Collective is a community of 4000+ forward-thinking CS enthusiasts. Join the discussion today.
Festival series
Take a look at our other events in this series.
Our team
We’re here to help, reach out to learn more about the festival.
Ediz Cosar
Partnerships enquiries
Tom Brocklesby
Attendee enquiries
Rose Johnstone
Speaker enquiries
Summit series
Contact us
Attendee enquiries: contact Tom
www.customersuccesscollective.com