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Customer Success Summit
London
Transform your customer success team into the revenue engine leadership can't ignore.
Access two days with the CS leaders driving NRR and deploying AI automations without losing the human relationships that retain and grow accounts.
Early bird tickets
are live and limited
CS has become a revenue driver, and new tech means you can scale without adding headcount. The real question is which workflows to automate and which to keep human, because retention still runs on relationships.
You'll leave the summit with the frameworks, metrics, and strategies to:
- Own revenue outcomes you don't fully control by driving NRR and expansion
- Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human
- Translate CS impact into language executives care about so you earn influence, budget, and headcount
What our
attendees say...
A snapshot of
our speakers...
What you’ll get
out of the summit
→ Learn what it takes to build an AI-native CS org, leverage AI at scale to accelerate customer value, drive expansion, and transform CS into a strategic growth engine.
→ Connect with the CS leaders redefining the profession, exchange hard-won insights, and find practical ways to navigate the day-to-day chaos of SaaS and AI right now.
→ Become a stronger CS leader by letting AI handle more of the execution so you can focus on strategy, customer insight and the decisions that matter.
Agenda
at a glance
Learn how the most advanced orgs are rebuilding their CS operating models from the ground up, rethinking structure, ownership, and scale.
Next-gen CS operations
Product Marketing Manager
Leverage agentic AI to automate workflows and scale your impact - find the balance between human touch points and autonomous customer operations.
Agentic AI
Product Marketing Manager
Create stronger feedback loops, align customer-facing teams around shared outcomes, and build the cross-functional partnerships needed to deliver customer value at scale.
Break down silos
Product Marketing Manager
Discover how top-performing teams are evolving beyond retention to identify growth opportunities, drive expansion, and establish CS as a measurable revenue engine.
Revenue expansion
Product Marketing Manager
Reduce early-stage churn by designing onboarding and adoption experiences that help customers achieve meaningful outcomes faster and more consistently.
Accelerate time-to-value
Product Marketing Manager
Learn how leading CS teams are leveraging AI, automation, and smarter operating models to increase impact and scale customer outcomes without scaling headcount.
Scale beyond headcount
Product Marketing Manager
Our Stats
30+
Speakers
150+
Attendees
80%
Senior management
120+
Companies
More events in
London
Join the summit and
discover how to...
Break the cycle
Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.
Collaborate
Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those who haven't attended a professional L&D event.*
Download
your one-pager
Get a digestible breakdown of what you can expect from the summit, download your one-pager today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customisable convince the boss letter to accelerate your approval process.
Executive
summary
A community of senior decision-makers
The world’s most influential companies
150+ CS pros
Take a look at our past summits
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Elevate your team's
CS game
If you want to bring your colleagues along, chat to our delegate director Kyle to secure a bespoke discounted rate for your team.
Check out our
summit series...
Interested in more than one summit? Speak to our team.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.