Creating a high-performing Customer Success team requires more than just the right structure—it requires a strategic operating model that aligns with business goals. This presentation will guide you through choosing the best CS operating model for your organisational needs, focusing on team structure, key metrics, and processes that drive results. You’ll learn how to align your team’s capabilities with company targets, implement changes that fuel growth, and ensure your CS function is both scalable and impactful. Get actionable insights on how to transform your CS operations into a strategic advantage for your business.