days :
: hours :
minutes
until early bird ticket sale ends.
Agenda
at a glance
One location, dozens of ways to shape your festival experience. Lock in to the customer success main stage, or mix in sessions from across the 5 other co-located tracks to refine your skills across the GTM lifecycle. Plan your day.
A full 2027 agenda will be released soon.
Agenda
at a glance
Focus your efforts on delivering value to your customers at each stage of their journey to increase adoption and expansion.
Value realisation
Product Marketing Manager
Harness the power of AI and discover how to balance increasing automation whilst maintaining a human-centric CS strategy.
Skip the AI trial & error
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Differentiate your product in competitive markets by delivering personalisation at scale with efficient CS operations and integrated automation.
Customer-centricity
Product Marketing Manager
Optimise complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimise onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Be in the room
where CS evolves
Join the leaders reshaping customer success for a high-energy day of open dialogue, live problem-solving, and GTM collaboration that empowers you to:
- Redesign the customer journey with a lifecycle model built to scale across the entire GTM engine.
- Embed CS at the heart of cross-functional revenue strategy.
- Activate AI, automation, and data to power smarter engagement and meaningful personalisation at scale.
- Champion customer-first decisions by breaking silos, challenging assumptions, and building alignment across the organisation.
You're already responsible for retention and expansion, this is where you get the playbook, and network, to deliver.
Discover the full festival experience:
Cross-functional by design
Access to five additional festival tracks means deeper context, better alignment, and the kind of cross-functional networking that accelerates real customer impact.
Our Stats
75+
Speakers
500+
Attendees
75%
Senior management
200+
Companies